Delivery and Refund Policy
Delivery Policy
At shop.guraywebpro.com, we aim to deliver your purchased website themes and SEO service packages promptly and efficiently.
- Delivery Timeline
- Website Themes: After your payment is successfully processed, I will skin the theme and install it based on your preferences. This process typically takes 1–2 business days.
- SEO Service Packages: Upon purchase, we will contact you within 1–2 business days to gather necessary details and begin the service.
- Accessing Your Purchases
- Ensure the email address provided during checkout is accurate, as all delivery notifications and communication will be sent there.
- If you encounter any issues with accessing your theme or service, feel free to contact us at info@guraywebpro.com
Refund Policy
Your satisfaction is our priority. Please review the following guidelines for requesting a refund:
- Website Themes
- Refunds are offered only in cases of technical issues that cannot be resolved after support assistance.
- Due to the digital nature of the product, refunds cannot be processed for reasons such as changing your mind or purchasing the wrong theme.
- SEO Services
- SEO service packages are non-refundable once work has begun.
- If you wish to cancel your service before the project begins, you are eligible for a full refund.
- How to Request a Refund
- For any refund requests, please email info@guraywebpro.com with your order details and the reason for your request.
- Refunds will be processed within 5–10 business days after approval.
Support and Assistance
We are here to ensure a smooth experience. If you have any questions or concerns about your purchase, delivery, or refund, don’t hesitate to contact us at info@guraywebpro.com
Thank you for choosing GurayWebPro Store!